Returns & Exchanges
Customer satisfaction is a top priority. We are grateful for your continued support and would like to make all of our customers happy.
If you are not satisfied with your order, returns will be accepted for a full refund for up to 7 business days from the date of receipt. Exchanges will be accepted for another product or store credit for up to 14 business days from the date of receipt. This store credit may be applied toward your next purchase.
Please include a copy of your invoice and all original items securely packed and shipped with a good amount of packing material in the box. Item must not be damaged in the shipping process. Enclose the packing slip with the item(s) and ship, prepaid and insured, to:
If you would like to return an item for an exchange, please include the name of the replacement piece and your payment information.
Please allow up to three weeks for a return to get processed. Once your return has been inspected and processed, allow 2-3 business days for the refund to appear on your credit card.
Repairs
Please accept our deepest apologies if any of our products need repair. Please email the repair situation or call 845-469-0993 to arrange any repairs. All repairs are handled on an individual basis. Charges are assessed once the item for repair has been received and evaluated by us.
If an order arrives broken or is in an unacceptable condition, please inform us immediately upon receiving the package. We apologize for the inconvenience if this should occur and there will be no charge for this kind of repair. Please ship the order back within 7 days to avoid any delays.
Shipping Information
Processing and Delivery Times
Orders are processed and shipped Monday – Friday. Orders are not processed, shipped, or delivered on Saturday, Sunday, or national holidays. All orders placed on Saturday, Sunday, or on a national holiday, will be processed within next three days. Order processing time includes item selection, handling, packaging, and shipping. If the item is in stock please allow at least 2-3 days for order processing. If it is a special order or custom order, please allow up to 6 weeks for us to create your beautiful handmade item, especially for you.
Express Delivery
On certain occasions, we can ship overnight. Please call if you need a rush shipment. The cost will be an additional shipping fee.
International Shipping
All orders placed outside the continental United States will be shipped via UPS or FedEx.
Product and shipping prices displayed are exclusive of all taxes and duties. The recipient is liable for all import duties, customs, and local sales taxes levied by the country to which you are shipping; these fees must be paid to release your order from customs upon arrival. We are unable to advise the amount of these charges and suggest you contact your local postal service for further information.
Order Delivery
All packages require a signature upon delivery. Additional charges may accrue if more than one attempt is made for delivery. We do not ship to Post Office Boxes (PO BOXES). Deliveries will only occur Monday – Friday. Orders will not be shipped or delivered on National Holidays.